Whitehorse Medical Centre is a private medical practice. The consultation fees are a guide only as fees are set by each Doctor. Each Doctor reviews the fees annually in line with CPI and based on guidance from the Australian Medical Association. Consultation fees allow your Doctor to continue to provide quality and comprehensive care across all elements of your health.


Discounted Fee2
& Children <16 years

Gap fee after Medicare Rebate3

Standard Consult¹



$42 – $54

Long Consult¹



$51 – $61

Prolonged Consult¹



$61 – $72

Wound care-Std4




Wound care-Med4




Wound care-Long4




Wound care-Complx4




1Valid 1 November 2023 – 31 October 2024. There will be a higher fee for longer and more complex consultations and for procedures.
2If you hold a valid concession card, your consultation fee may be at the discounted rate
3Rebate only applies if consultation is Medicare eligible
4Wound care fees vary depending on complexity of the wound

Payment & Medicare Rebate

Whitehorse Medical Centre is a private centre and fees apply to all consultations with all Doctors. This applies to all patients, including Pensioners, Health Care Card holders, and children under 16. If you have not consulted us in the last 12 months face-to-face, you may NOT be eligible for Medicare rebate from Telehealth consultations as the rebate is only available in a limited number of exceptions.

Fees vary depending on the Doctor and the length of time you spend with the Doctor or Nurse and the complexity of your medical condition. Your Doctor or Nurse cannot always predict how complex your consultation will be. Procedures, wound care and travel and non-schedule vaccines will incur extra costs. Please discuss the fees with your Doctor beforehand.

ALL consultations with Dr Kolin LU or Dr Julie WANG will incur an out-of-pocket cost from 1st July 2023. These changes will apply to ALL patients regardless of concession status.

All fees are expected to be paid on the day of consultation. We accept credit card (Visa or Mastercard) and debit card payments. You may be eligible to claim Medicare rebate for the consultation. For services that are eligible for Medicare, Whitehorse Medical Centre has Medicare Online that enables us to transmit your claim directly to Medicare for your refund. This refund is then paid by electronic funds transfer (EFT) to your nominated bank account.


Extended Medicare Safety Net

If you’re enrolled in Medicare you’re eligible for the Extended Medicare Safety Net (EMSN). Each time you pay an out of pocket cost, it’s calculated towards the EMSN threshold. If you reach the threshold as an individual or as part of a family, you may be eligible for a higher rebate from Medicare.


Referral to Specialists & Prescriptions

If you need a referral to a new specialist or health provider, you will need to make an appointment with your Doctor. Repeat referral requests may be made with your Doctor (on case by case basis) online or by telephone. Repeat referral requests will attract a fee of $30 (no Medicare rebate).

Medication prescriptions will usually give you enough medications for six months. You will need to make an appointment with your Doctor to update the prescriptions every six months. Repeat prescription requests may be made with your Doctor (on case by case basis) online or by telephone. Repeat prescription requests will attract a fee of $22 (no Medicare rebate).

Your Doctor can provide you with electronic prescriptions via SMS, email or paper form, where possible. This saves you time, streamlines the process and improves medicine safety.


Cancellation Policy

Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request at least 2 hours notice. Missed appointments, or appointments cancelled without 2 hours notice, will incur a full equivalent consult fee without Medicare rebate.

Please contact us for more information.